Medical Negligence Experts
Chapman Dhillon Solicitors established in 2009 in Leeds and now has an office in the City of London. Our firm now provides extensive Legal Services and guidance to clients across the England and Wales. We are experts in Medical Negligence and Personal Injury Claims. Our aim is to get you the maximum compensation.
Insurer & Broker Experts
Chapman Dhillon Solicitors act on behalf of leading insurers and brokers across England and Wales protecting corporate assets and making key recoveries in various insurance areas. If you are an insurer or broker, please contact us; newclaims@cdslegal.co.uk.
Head Office
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  LEEDS: 0113 388 0400        LONDON: 0207 167 2021

Privacy Policy

 Home / General / Privacy Policy
Privacy Policy

This website is operated by [insert name and description of organisation].

We take your privacy very seriously and we ask that you read this privacy policy carefully as it contains important information on:

• the personal information we collect about you

• what we do with your information, and

• who your information might be shared with.

Who we are

[insert name of data controller] ('we' or 'us') are a 'data controller' for the purposes of the Data Protection Act 1998, (ie we are responsible for, and control the processing of, your personal information).

[ Our representative

As we are based in [insert location outside of the European Economic Area], we have appointed the following to be our representative within the European Economic Area:

• Name of representative: [insert details]

• Address: [insert details]

• Telephone number: [insert details]

• Email: [insert details]]

What information we collect?
Personal information provided by you

We collect personal information about you (such as your name, address, [insert other details, eg phone number, payment details]) when you register with us or purchase products or services from us. We also collect personal information when you [contact us, send us feedback, post material to our website, compete customer surveys or participate in competitions].

[ Personal information provided by third parties

Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us [insert details, eg provide products and services, improve and personalise our service to you]. ]

Personal information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

• give consent on his/her behalf to the processing of his/her personal data;

• receive on his/her behalf any data protection notices;

• give consent to the transfer of his/her personal data abroad; and

• give consent to the processing of his/her [insert category or categories of sensitive personal data, eg health information].

[ Sensitive personal information

We may ask you to provide sensitive personal information, for example [insert when this may be requested]. If we request such information, we will explain why we are requesting it and how we intend to use it.

Sensitive personal information includes information relating to:

• your ethnic origin

• your political opinions

• your religious beliefs

• whether you belong to a trade union

• your physical or mental health or condition

• your sexual life, and

• whether you have committed a criminal offence

We will only collect your sensitive personal information with your explicit consent.]

Monitoring and recording communications

We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of [insert details, eg quality assurance, training, fraud prevention and compliance].

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies [and other similar tracking technologies such as [insert details, eg web beacons, action tags, Local Shared Objects ('Flash cookies'), single-pixel gifs]] on our website.

For example, we may monitor [how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider]. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

[ You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.]

For further information on our use of cookies, [including a detailed list of your information which we and others may collect through cookies] please see our Website cookie policy.

For further information on cookies generally visitwww.aboutcookies.org or www.allaboutcookies.org.

How will we use the information about you?

We collect information about you so that we can:

• identify you and manage any accounts you hold with us;

• process your order;

• conduct research, statistical analysis and behavioural analysis;

• carry out customer profiling and analyse your purchasing preferences;

• if you agree, let you know about other products or services that may be of interest to you-see 'Marketing' section below;

• detect and prevent fraud;

[do a credit check-see 'Credit checking' section below; ]

• customise our website and its content to your particular preferences;

• notify you of any changes to our website or to our services that may affect you;

• carry out security vetting;

• improve our services; and

• [insert details on any other purposes, eg any additional purposes for which personal data collected using cookies and other tracking devices might be used].

Marketing

We would like to send you information by post, email, telephone, text message (SMS) or automated call about [insert details, eg, products and services], competitions and special offers which may be of interest to you.

[ Other businesses [within our group or ] which we have selected carefully (ie [insert the names of the organisations or specify the type of third party]) may also send you similar marketing messages, depending on what you agree with us.]

We will only ask whether you would like us [and other businesses] to send you marketing messages when you tick the relevant boxes when you [insert details, eg complete our online order form for the first time]. Click here [insert link] to see what this form looks like [Insert details].

If you have consented to such receive marketing from us, [ [our group] or other businesses,] you can opt out at any time. See 'What rights do you have?' below for further information.

[ You can also manage your preferences by using our privacy dashboard at [insert details].]

[ Credit checking

We may do a credit check on you:

• so that we [and other companies in our group ] can make credit decisions about you and members of your household, and

• to prevent and detect fraud and money laundering

Our search will be recorded on the files of the credit reference agency.

We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.

Other credit businesses may use your information to:

• make credit decisions about you and the people with whom you are financially associated

• trace debtors, and

• prevent and detect fraud and money laundering

If you provide false or inaccurate information to us and we suspect fraud, we will record this.

If you want to see your credit file, please contact the credit reference agency which we use [insert details].]

Who your information might be shared with

We may disclose your personal data to:

• other companies within our group;

[our agents and service providers;]

[credit reference agents-see 'Credit checking' below; ]

• law enforcement agencies in connection with any investigation to help prevent unlawful activity;

• our business partners in accordance with the 'Marketing and opting out' section above; and

• [insert details on any other disclosures].

Keeping your data secure

We will use technical and organisational measures to safeguard your personal data, for example:

• access to your account is controlled by a password and user name that are unique to you;

• we store your personal data on secure servers; and

• payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).

[ We are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.]

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see 'How can you contact us?' below).

What can I do to keep my information safe?

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Transfers of your information out of the EEA

[ We may need to transfer your personal data to [insert details on the relevant countries and territories][, all of which are located outside the European Economic Area,] for the purpose of [insert details]. Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.

OR

When you signed up for [insert details, eg membership of this website] you agreed that we may transfer your personal data to [insert countries] [, all of which are located outside the European Economic Area,] for the purpose of [insert purposes]. Rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data.]

What rights do you have?
Right to request a copy of your information

You can request a copy of your information which we hold (this is known as a subject access request). If you would like a copy of some or it, please:

• email, call or write to us (see 'How can you contact us?' below)

• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

• let us know the information you want a copy of, including any account or reference numbers, if you have them

We may charge a small fee (£[10]) for this service.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold free of charge. If you would like to do this, please:

• email, call or write to us (see 'How can you contact us?' below)

• let us have enough information to identify you (eg account number, user name, registration details), and

• let us know the information that is incorrect and what it should be replaced with

Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

• email, call or write to us (see 'How can you contact us?' below). [You can also click on the 'unsubscribe' button at the bottom of the email newsletter. It may take up to [insert figure] days for this to take place]

• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and

• let us know what method of contact you are not happy with if you are unhappy with certain ways of contacting you only (for example, you may be happy for us to contact you by email but not by telephone)

How to contact us

Please contact [us OR [insert details], our Data Protection Officer,] if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact us, please send an email to [insert email address] or write to us at [insert address] or call us on [insert telephone number].

Changes to the privacy policy

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

[ Do you need extra help?]

[ If you would like this policy in another format (for example: audio, large print, braille) please contact us (see 'How can you contact us?' below). ]