If you are not happy about the level of service you have received from the personal dealing with your case, you can refer the matter to the Senior Partner, Mr Rajesh Virdee. You can do this by using the Contact Form or by calling 0113 388 0400.
The Senior Partner will consider your complaint and carry out an investigation and will provide a proposed solution within ten business days. If the matter is complex and it takes longer to deal with your complaint, we will contact you within ten business days to give you an approximate timescale of when you can expect a response. If we believe it would be helpful, we may suggest a meeting.
If you are not satisfied with the final response you may refer your complaint to the Legal Ombudsman . The Ombudsman expects complaints to be made to them within six years from the date of the act/omission about which you are concerned, or three years from when you should have known about the complaint. The Legal Ombudsman will usually only consider a complaint if our internal complaints procedure has been exhausted within the last six months.
The Legal Ombudsman’s contact details are as follows:
Telephone: 0300 555 0333
From overseas: +44 121 245 3050
Minicom: 0300 555 1777
PO Box 6806